Field Operations

Live view across five Greater Moncton depots — dispatch, on-time performance, and service revenue.

Open jobs

▲ 8%

On-time rate

94.2%

▲ 1.6 pts

Avg. completion

3.8 hrs

▼ 0.4 hr

Revenue (MTD)

$182.4k

▲ 11%

Completed jobs / week

Mar – Sep · all depots

195▲ 11% vs last month

On-time performance

94%

on time

432

On time

Late

Service mix

Maintenance42%

Repair31%

Install18%

Inspection9%

Jobs by depot

Last 30 days

Recent work orders

Work order	Customer	Type	Status	Technician
WO-4821	Champlain Place Mall	Maintenance	In progress	MLMarc Léger
WO-4820	Moncton Hospital	Repair	Escalated	SRSophie Robichaud
WO-4818	Bayview Condominiums	Install	Scheduled	JAJean-Paul Arsenault
WO-4815	Sobeys Trinity Dr	Repair	Complete	SRSophie Robichaud
WO-4812	T. Gallant Residence	Inspection	Complete	MLMarc Léger
WO-4809	Costco Wholesale	Maintenance	In progress	DCDaniel Cormier
WO-4806	Université de Moncton	Install	On hold	JAJean-Paul Arsenault
WO-4801	Shediac Marina	Repair	Complete	DCDaniel Cormier

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Why did on-time rate dip in Riverview last week?

Queried jobs · on_time by depot

SELECT depot, on_time FROM jobs WHERE week = ‘last’ GROUP BY depot

Moncton58 jobs95.1%

Dieppe39 jobs96.4%

Riverview24 jobs83.3%

Shediac17 jobs94.1%

Sackville11 jobs90.9%

Riverview’s on-time rate fell to 83.3% last week, down 10.4 pts from 93.7% — the only depot below target. Every other depot held above 90%, so this is local to Riverview, not a fleet-wide slip.

The misses cluster on installs. 4 of 24 Riverview jobs ran late, and 3 were ductless retrofits delayed waiting on parts — the same branch-box backorder holding WO-4806 at Université de Moncton (supplier ETA Jun 20). With Jean-Paul Arsenault carrying both Riverview installs, a slip on one cascades to the next.

Suggested fix: pull the two scheduled Riverview installs forward only once parts are confirmed received, and float Daniel Cormier from Shediac (94.1%, lighter week) to cover overflow.

Which technicians are over capacity this week?Forecast next week's Riverview demandDraft a customer note for the delayed installs